Roanoke Connect has two types of billing. Many original subscribers are on a “fixed date” bill. This means their bill is generated on the 16th of each month. In November of 2018, we began to transition new subscribers to “anniversary date” billing. This means that you are billed for your service from the date of installation, and then billed on the same day thereafter.
Understanding Your Bill
Most customers are used to receiving a bill for electric service after they have used their service. But communications services, such as your cell phone bill or a DirecTV bill, almost always bill in advance of the service. Roanoke Connect is no different for our subscribers.
For original subscribers, Roanoke Connect bills for its services whenever the services are installed. When you pay that bill, you are paying for service that begins on that day, and extends for the entire month.
As an example, if a subscribers services are installed on September 10th, the subscribers bill is paying in advance for access to the Internet from September 10th to October 9th.
Your Bill When Your Services Are Installed
When your services are first installed, Roanoke Connect is placing equipment in your home that could have a value greater than $750.00. When you add the costs of time and installation equipment, the total cost to provide these services to you exceeds $1000.00.
Roanoke Connect has standard installation charges to help recoup some of these costs. Those charges may be discounted or even waived from time to time depending upon certain promotions which may be in effect.
View & Pay Your Bill
Head to the Pay My Bill page to be taken to the Portal Login. From there you can set up an online Portal presence where you can view and pay your bill. For your convenience, Autopay is available for use.
Bills are delivered to your portal after the billing run completes each day. Subscribers who wish to receive a paper bill can call Member Services and request a monthly paper bill. There is a charge of $2.50 per month for paper bills.