Your Bill

Understanding Your Bill

hands writing on bill and typing on calculatorMost customers are used to receiving a bill for electric service after they have used their service. But communications services, such as your cell phone bill or a DirecTV bill, almost always bill in advance of the service. Roanoke Connect is no different for our subscribers.

For subscribers, Roanoke Connect bills for its services whenever the services are installed. When you pay that bill, you are paying for service that begins on that day, and extends for one service period.

Your Bill When Your Services Are Installed

When your services are first installed, Roanoke Connect is placing equipment in your home that could have a value greater than $750.00. When you add the costs of time and installation equipment, the total cost to provide these services to you exceeds $1000.00.

Roanoke Connect has standard installation charges to help recoup some of these costs. Those charges may be discounted or even waived from time to time depending upon certain promotions which may be in effect.

View & Pay Your Bill

Head to the Pay My Bill page to be taken to the Portal Login. From there you can set up an online Portal presence where you can view and pay your bill. For your convenience, auto-pay and bank draft are available for use.

Bills are delivered to your portal after the billing run completes each month. Subscribers who wish to receive a paper bill can call Member Services at 1-800-433-2236, option 4 and request a monthly paper bill. There is a charge of $2.50 per month for paper bills.