Report an Outage

Woman in pink sweater standing at computer with map on the screenTo report an outage, call Roanoke Cooperative at (800) 358-9437 or text OUTAGE to 352667
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If your lights go off during a storm, be prepared for a power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages:

Medical Equipment

To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a backup power system or make other necessary plans to ensure health and welfare during outages.

In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a “Medical Needs Notification” form in order to be listed.

Have Plenty of Food
  • Keep a 3 to 5-day supply of drinking water in plastic bottles. Plan on at least 1 gallon of water per person, per day
  • Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are good foods to store. Don’t forget pet foods!
  • Conserve water by using paper plates and plastic utensils
  • Have a camp stove or grill for outdoor cooking
Stay In Touch
  • Have a portable, battery-powered radio and alarm clock
  • Have one non-portable phone that will work even if power is interrupted
  • Plan where to meet and how to communicate with family members if separated
  • Keep essential family member contact information near your phone, in your wallet, and in your glove compartment
Keep Things Going
  • Keep plenty of gas in your car.
  • Keep extra batteries, matches, propane, charcoal, and firewood
Stay Happy, Healthy and Warm
  • Coordinate with neighbors for care of the elderly and disabled living alone
  • Maintain a supply of prescriptions, nonprescription drugs, vitamins, and special dietary foods
  • Playing cards, books, drawing and writing supplies, and board games help pass the time. If you have a video camera and tapes, your family can make a storm documentary
  • Keep sanitary and personal hygiene supplies replenished. Premoistened cleansing towelettes are useful and help conserve water
  • Use plastic trash bags and ties for garbage
  • Put first-aid kits in your home and car
  • Make sure you have cold-weather clothing, foul-weather gear, blankets, and sleeping bags
  • Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or woodstove will keep the heat in your home instead of up the chimney
  • Use flashlights and other battery-operated lighting instead of candles
  • Keep fire extinguishers fully charged
  • Fill your bathtub with water for bathroom use before the storm (if you have a well)