Holiday closings and procedures

Roanoke Electric Co-op offices will close in observance of the upcoming holidays and end-of year procedures.

Thanksgiving: Closed Thursday and Friday, Nov. 26-27.  Normal business operations will resume on Monday, Nov. 30. During this time, member-owners can make payments using the co-op’s automated system, website or mobile app.

Christmas: Closed Thursday and Friday, Dec. 24-25. Normal business operations resume Monday, Dec. 28.

End of Year Procedures: Closed at noon on Thursday, Dec. 31. During this time, no payments will be accepted at any of the co-op’s office locations, through its phone system or at any of the payment kiosks.  Member-owners are advised to plan accordingly to avoid late-payment fees or service interruption. Pre-paid service accounts must make payment prior to Dec. 31, 2020.

New Year’s Day: Closed Friday, Jan. 1, 2021. All co-op operations and payment systems will resume as normal on Monday, Jan. 4, 2021.

To report an outage during these times, please notify us by dialing 1-800-358-9437. Please contact our office at 252-209-2236 for any questions or concerns.