Have you ever wondered what causes your power to go out or blink? Roanoke Electric Co-op takes pride in being able to keep your lights on. However, we do recognize that sometime outages may occur. The video below gives insight about the most common causes of power outages.
Kilowatcher Prepaid Metering
Don’t want to pay a large lump sum for your electric bill all at one time? This program allows you to pay for electricity as you need it, and it is a great alternative to paying high security deposits since electricity is purchased prior to usage.
- What is Kilowatcher Prepaid Metering?
Prepaid metering offers the opportunity to pay for electricity as you need it, with a minimum prepaid metering purchase of $10.00. Instead of receiving a traditional paper bill that is generated monthly, usage is calculated daily.
- Is There a Deposit for Prepaid Service?
Prepaid customers are eligible to have their deposit waived or refunded and applied toward current energy costs. New customers will pay a connect fee and for the purchase of power.
- How Do I know When My Balance is Low?
We encourage all members to use the information received via text message and email to plan power purchases and avoid disconnections, especially after hours. We consider after hours after 5 p.m., weekends and holidays.
How do I make Payments?
Payments can be made in person or by telephone. Prepaid VISA Cards and MasterCards may be used to purchase electricity over the phone or internet if the office and your local payment centers are closed.
How Do I sign Up?
Contact Member Services at (252) 209-2236 for complete details. You will be asked to have your account current including any unbilled usage.
**Note: To avoid accrual of the basic facility charges, prepaid customers must notify the office and request disconnection of service upon moving.
News and Events
Roanoke Electric Co-op is now offering its ecobee3 thermostat at no cost to member-owners. In the past, member-owners could purchase the Wi-Fi enabled thermostat at up to 60 percent off of retail price. Now, member-owners pay absolutely nothing for the thermostat and still enjoy the monthly savings of at least $4.00.
From Curtis Wynn, president and CEO
In honor of our history and future, we will be celebrating National Co-op Month in October. Please join us in celebrating by stopping by our office and enjoying free snacks, getting some great information, and various giveaways every Friday in the month of October.