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Report An Outage

TO REPORT AN OUTAGE PLEASE CALL 1-800-358-9437

 View Outage Map

 

How to report an outage at my home or business

Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.

 

How to handle Medical Equipment during an outage

To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.

In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a "Medical Needs Notification" form in order to be listed.

 

 

News and Events

September 15, 2017

Have you ever wondered what causes your power to go out or blink?  Roanoke Electric Co-op takes pride in being able to keep your lights on.  However, we do recognize that sometime outages may occur.  The video below gives insight about the most common causes of power outages.

September 15, 2017

Roanoke Electric Co-op is now offering its ecobee3 thermostat at no cost to member-owners. In the past, member-owners could purchase the Wi-Fi enabled thermostat at up to 60 percent off of retail price.  Now, member-owners pay absolutely nothing for the thermostat and still enjoy the monthly savings of at least $4.00.

September 13, 2017

From Curtis Wynn, president and CEO

In honor of our history and future, we will be celebrating National Co-op Month in October.  Please join us in celebrating by stopping by our office and enjoying free snacks, getting some great information, and various giveaways every Friday in the month of October.



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