TO REPORT AN OUTAGE PLEASE CALL 1-800-358-9437
How to report an outage at my home or business
Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.
How to handle Medical Equipment during an outage
To some, power outages are not just an inconvenience but may cause hardship, particularly for customers that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our members. As a result, all members who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.
In the event of a rotating outage, Roanoke EC will make its best effort to notify our members using necessary medical equipment via phone prior to the outage. Click here to complete a "Medical Needs Notification" form in order to be listed.
Other things to consider if you use medical equipment in your home:
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If your medical equipment is supplied by a hospital or a durable medical equipment company, work with them to develop an emergency or back-up plan. Some companies may supply additional medical equipment and other services during emergency situations.
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Contact your local fire department to identify whether they maintain a list of individuals with special medical needs. Being on this list may help them better respond to you during emergencies.
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Keep emergency telephone numbers handy, including your doctor, police, fire and durable medical equipment company, if you have one.
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Develop plans to leave your home in the event of a lengthy outage, and share this plan with family, friends, and others that should be aware.
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Keep a fully charged cell phone on hand. During outages, you may lose phone service, including services from your cordless phone.
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Have a battery-operated radio or television available to keep abreast of changing conditions.