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The Call

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"Responding to the Call to Serve and Making It Happen"

Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in providing the quality of service you deserve.  Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.

In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.  

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Our strategy map which serves as our pathway to success!

 

News and Events

September 15, 2017

Have you ever wondered what causes your power to go out or blink?  Roanoke Electric Co-op takes pride in being able to keep your lights on.  However, we do recognize that sometime outages may occur.  The video below gives insight about the most common causes of power outages.

September 15, 2017

Roanoke Electric Co-op is now offering its ecobee3 thermostat at no cost to member-owners. In the past, member-owners could purchase the Wi-Fi enabled thermostat at up to 60 percent off of retail price.  Now, member-owners pay absolutely nothing for the thermostat and still enjoy the monthly savings of at least $4.00.

September 13, 2017

From Curtis Wynn, president and CEO

In honor of our history and future, we will be celebrating National Co-op Month in October.  Please join us in celebrating by stopping by our office and enjoying free snacks, getting some great information, and various giveaways every Friday in the month of October.



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